Foundational themes:

• People are more willing to accept the influence of leaders that they trust.

• People trust leaders that are authentic and have integrity.

• People are more willing to take creative risks when they trust their leaders.

• When leaders treat people with respect, it improves job satisfaction, engagement, and productivity.

• Leaders are being respectful when they value the opinions of team members.

• Being fair, consistent, and inclusive is a sign of respect.

• Leaders set the example for accountability by showing people “what right looks like”.

• When people learn from their mistakes, they are being accountable.

• Having fun at work fosters collaboration and creativity.

• Having fun at work helps people relax and take a mental break from challenges.

• A leader’s character will make or break their reputation.

• Moral courage, empathy, humility, and honesty are essential for building and leading resilient teams.

• Managing expectations helps people maintain a sense of control in the face of adversity.

• Being mentally prepared for the unexpected enables proactive coping.

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Foundational themes:

• Working in teams fosters cooperation and collaboration.

• Innovation is usually the product of teamwork.

• Leaders don’t just lead teams; they are part of the team.

• Leaders must stay keenly attuned to any loss of trust between team members.

• When team members trust each other, they are more likely to share creative ideas.

• Trusting in team members is the foundation of psychological safety.

• Leaders should be on the lookout for disrespectful treatment between team members.

• Addressing instances of disrespectful treatment quickly is essential.

• Leaders show genuine concern by getting to know their people.

• People will not give 100% to a leader that does not care about them.

• When the going gets tough, leaders need to show up.

• People need leaders that can stay calm during stressful situations.

• When things go wrong, team members need an outlet to vent their stress.

• Talking about setbacks with the team is an opportunity for learning.

Foundational themes:

• Leaders should establish individual learning goals for themselves and their teams.

• Learning increases self-efficacy and self-determination.

• Constructive feedback from leaders encourages better performance and more learning.

• Learning from mistakes is critical.

• Team training develops coordination, collaboration, and communication skills.

• Training the team builds shared mental models and collective efficacy.

• Delegating responsibility provides opportunities for personal and professional growth.

• Delegating responsibility is an essential component of leader development.

• Empowering decision-making fosters initiative to solve problems.

• Empowering decision-making increases autonomy and feelings of control.

• Focusing on the mission can turn adversity into an opportunity for innovation.

• Being mission-focused encourages aggressive problem-solving and action.

• Keeping the team informed provides opportunities for two-way communication.

• Open and honest communication helps overcome resistance to change.